Question 1

What is the lifespan of your rotary instruments and dental burs?

Accepted Answer

Endodontic files are recommended for single-use only, while dental burs can last 5-10 uses depending on procedure type and sterilization methods. Our NiTi rotary files are engineered with advanced heat treatment for superior fracture resistance. Diamond and tungsten carbide burs maintain cutting efficiency through multiple uses when properly sterilized. Sichuan Ai Oral Co., Ltd. manufactures all instruments under strict ISO 13485 quality management standards to ensure consistent clinical performance.

Question 2

Can I customize product specifications or packaging for my order?

Accepted Answer

Yes, we offer full customization including sizes, taper configurations, grit selections, and sterile or non-sterile packaging options. You can specify ISO sizes (15-40) for endodontic files, grit sizes (fine/medium/coarse) for diamond burs, and custom bracket prescriptions for orthodontic applications. Simply share your clinical or laboratory requirements with our team at Sichuan Ai Oral Co., Ltd., and we will develop a tailored solution that meets your exact specifications.

Question 3

How do I choose the right instrument for my specific procedure?

Accepted Answer

The choice depends on your procedure type and material requirements. Use NiTi rotary files for root canal preparation; diamond burs for enamel and ceramic reduction; tungsten carbide burs for cavity preparation and amalgam removal; diamond polishers for composite and ceramic finishing; and orthodontic brackets for tooth alignment. Our clinical specialists at Sichuan Ai Oral Co., Ltd. can recommend the optimal product based on your procedure type, material hardness, and desired outcomes.

Question 4

What is your warranty and quality guarantee policy?

Accepted Answer

We provide a comprehensive quality guarantee covering material defects and manufacturing flaws for all products. Our manufacturing facilities operate under ISO 13485 certification for medical device quality management, with CE marking and FDA registration for key product lines. Sichuan Ai Oral Co., Ltd. offers technical support and replacement for any verified quality issues, ensuring your practice or laboratory maintains uninterrupted workflow.

Question 5

What is the lead time for bulk orders?

Accepted Answer

Standard bulk orders are typically fulfilled within 25-35 workdays, while custom orders may require 35-45 workdays depending on specifications and quantity. We recommend placing orders 6-8 weeks in advance for large-volume or custom requirements. Our logistics team at Sichuan Ai Oral Co., Ltd. provides real-time shipment tracking and proactive communication throughout the production and delivery process.

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