Q1. Can I have a sample order first?
A: Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
Q2. What is the lead time?
A: Samples take 3-5 days, while mass production usually takes 1-2 weeks depending on the order quantity.
Q3. Do you have any MOQ for orders?
A: We have a low MOQ, which varies by product.
Q4. How do you ship the goods, and how long does it take to arrive?
A: We typically ship via DHL, UPS, or FedEx, which usually takes 3-7 days. Air and sea shipping are also options.
Q5. How do I proceed with an order?
A: First, let us know your requirements or application.Second, we will quote based on your requirements or our suggestions.Third, once the customer confirms the samples, they place a deposit for the formal order.Fourth, we arrange production.
Q6. Is it possible to print my logo on the product?
A: Yes. Please inform us formally before production and confirm the design based on our layout.
Q7: How do you handle faulty products?
A: First, our products are produced under a strict quality control system, with a defect rate of less than 0.2%.
Second, during the trial order period, we will send new samples for small quantities. For defective batches, we will repair and resend them, or we can discuss solutions including recalls based on the situation.
