Can I place a sample order for your dental products (e.g., dental burs, orthodontic brackets)?
Yes, we warmly welcome sample orders to test quality and compatibility. Mixed samples (e.g., combining dental polishers, dental files, and self-ligating brackets) are fully acceptable to meet your multi-product testing needs.
What is the lead time for dental tools like dental burs, orthodontic arch wires, or dental polishers?
Sample lead time is 3-5 working days for all dental products. Mass production lead time is 1-2 weeks, varying slightly by product type and order quantity (e.g., larger batches of orthodontic brackets may take up to 2 weeks).
Do you have a minimum order quantity (MOQ) for dental products such as dental files or self-ligating brackets?
We offer a low MOQ tailored to each product line: MOQ for dental burs, dental files, and dental polishers starts at small quantities (e.g., 50-100 units), while orthodontic arch wires and metal self-ligating brackets have a flexible MOQ based on your procurement scale.
How do you ship dental tools (e.g., dental burs, orthodontic products) and what is the delivery time?
We ship via DHL, UPS, or FedEx for fast delivery (3-7 working days) of dental products ideal for urgent orders. Air and sea shipping are also available for bulk purchases of orthodontic brackets, dental polishers, or other tools, with delivery times adjusted to your logistics requirements.
What is the process to place an order for dental products like dental burs, dental files, or orthodontic arch wires?
1. Inform us of your specific requirements (e.g., product type, specifications, quantity, application scenario for dentaltools). 2. We provide a detailed quote based on your needs or professional recommendations. 3. Confirm sample quality (for products like self-ligating brackets or dental polishers) and pay the deposit for the formal order. 4. We arrange production with strict quality control and deliver as scheduled.
Can you print my logo on dental products such as dental burs, orthodontic brackets, or dental polishers?
Yes, custom logo printing is available for all our dental tools. Please formally notify us of your logo design and placement requirements before production, and we will confirm the final layout with you to ensure compliance with product safety and industry standards.
How do you handle defective dental products (e.g., faulty dental burs, misaligned orthodontic arch wires)?
1. All dental tools (including dental files, polishers, brackets, and arch wires) undergo strict quality control our overall defect rate is less than 0.2%. 2. For small-batch defective samples (e.g., malfunctioning dental burs), we will send replacements promptly. For bulk defective orders, we offer solutions such as repair, reshipment, or recall, tailored to the product type and issue severity.
